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Carolyn,

Thank you for sharing. Often, it can be a challenge to articulate the "ROI" of relationships but there are many benefits and one that is key is what you said - "Because of the partnership we have built, they will continue that relationship upon graduation and even after they have entered the workforce." Anyone in Career Services knows how critical this is if they are to have productive partnerships to help graduates fulfill their goals of becoming employed in their field. Additionally, the strong relationships influence how likely graduates are to disclose and discuss their work situation with you and openly and honestly discuss challenges knowing that you are their to help. All of this is absolutely essential to effective career advising. All of the ways in which you describe how you demonstrate "Care" go back to the primary principles of building strong working alliances:

1. Genuineness – Openness and willingness to self-disclose perceptions with the client (student)
2. Accurate empathy – Accurately understand the experiences and feelings of the client (student) and their meaning to the client (student)
3. Unconditional positive regard – Non-judgmental acceptance of the client (student) and consistent treatment of care and concern

Thank you for providing practical examples of how these qualities are demonstrated!

Robert Starks Jr.

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