Michael, What you said about demonstrating the results of an applicant's actions is key. However, coming out of the military we have two gravitational pulls that are working against each other. The first is that the service member has been taught in the military to act as part of a team and that the main goal is that the team succeeds together. At the other pole is the need in a job interview or resume to "toot your own horn" and demonstrate what the individual specifically did to help the team succeed. How can we persuade veterans to brag a little, but with humility, to show what they as an individual are capable of? Garland Williams, Ph.D.