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What's in it for me?

I like to ask the question (what's in it for me? WIFM) and within the retention value stream there are multiple customers and suppliers that each have an interest in the outcome. I would suggest we define each group and try to understand what quality and delivery requirements each has and from their develop objective measures to measure our performance relative to those customer / supplier expectations. This might be a good starting point with regard to how we go foreward.

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