In my opinion, when an overwhelmed student walks into your office looking for support, the key intervention is to listen, listen, and listen. Listening is important because it is the best way to understand the situation that is provoking stress in the student. However, while listening is extremely important, also remember to be emphatic and work with the student to create options. The student should be referred to helpful resources either outside or inside the school. For this reason it is important to be familiar with every service available in the institution or in the community. Networking is also a great resource as a means of getting the student connected.