Retention issues can also include students with special accommodation needs(in particular incoming new students to my online classes with special accommodation needs -- ADD, dyslexia, sometimes visual or hearing impairments, etc.) who may have needs that affect their learning. My experience has been that often these students are uninformed about how/where to connect with college resources to assist them. Sometimes, midway or later into the course material, they share in an email about their struggles and apologize, wondering what they can do to improve their coursework.
