I had been a academic administrator in the education private sector for the last eight years and I have to say that sometimes our handling of students expectations are shortsighted. We promised the world to our studentd during the enrollment process and once reality sets down after the hand-off from admission to academics stories quickly change. Adult learners are usually returning to school in response to changes in their life and after many years of not been enroll in an educational program but this two factors do not make them less knowledgeable or deserving consumers. In all actuallity because of their life experiences they demand a lot more from the institution when it comes to quality of education and services provided. In summary we must be certain of what we offer our students and that we have what it takes to deliver education and services that meet the expectations of our student. Remember they are the reason that we are in business!