Thank Dr. Joe for this very useful tips about be a model, mentor, and monitor. In our case Model as you state, it is one of the first and important aspects we appreciate in our administrators. That visual aspect of us and the first speech at the orientation day it is very important for the confidence you are seeking from the new and current students. What they see and what they hear about us is crucial. Building confidence along with being emotional managers, monitoring their success and their failures at the University, showing them the best way to “move forward” and that we are there to help them approach their studies in the right and best way to be a successful professional. That is our daily mission. We are there for them for hours, days and years until they graduate, so we have to keep equilibrium and be consistent in our attitudes of caring and role model behavior