Professor Schillinger, One of the things is to demonstrate good listening skills and genuine empathy thru sharing an understanding of their difficulty. This helps to build rapport which can be the gateway for the student to begin to identify with an instructor as a mentor. I often may have a similar situation I can share from my past as a college student; this further engages our communication. Most importantly, being receptive and a good listener opens doors for us to begin sharing positive steps toward developing a plan of action for the student regarding class work and education, while still maintaining respect for their angst in their current situation. It’s important to let the student "own" that plan, to develop it on their own with some initial instructor support and guidance. When we role model a positive outlook, help students to see a plan of action, monitor that progress with them and role model our belief in them to succeed, it usually results in increased motivation and a return of enthusiasm and self-efficacy.