When I first because an academic administrator I was hesitant about having to deal with difficult students, but in the process I discovered an odd phenomenon. The ones I had to speak with the most & try to turn around with performance improvement plans and regular monitoring, almost without exception have become stellar students. I was really surprised and then I thought about it a little more closely and realized that I knew them better than the other students. I typically called them by name when walking through the halls, always gave them a smile because I knew they needed the encoragement and spent extra time working with them through their weak areas. Looks like I was modeling, mentoring and monitoring, eh? It certainly got the same result as this module describes :).