Of all of the content of this segment, the information on blind spots is probably most helpful for me and some of my coworkers/faculty. Both educators and staff can get caught up in not being able to see some of our most challenging (and challenged) students as being able to "make it through" the program. This to me, is where diversity in our staff's experiences and personalities can be a great resource. It is so obvious, sometimes we forget to "bounce" things off one another to obtain a perspective we could not otherwise have imagined, let alone seen for ourselves. Good job for bringing this to light.