I believe having critical listening skills helps to build relationships that are viewed as genuine. This can be true when litening to someone experincing a crisis. Listening intently without interrupting allows the person in crisis to 'be heard'. I have come to know that sometimes it is helpful for people to ge things of their chest and by hearing themselves vent or discuss the trauma can be cathartic.

I have tried to teach the same class the same way to a different group of students.

This does not always help,  I have to change my approach as i see the need of the students.

comment: we have lost alot of customer service interaction.

every thing is so quick and go...even at gas station you can scan your card

and be on your way.

Encouraging students who are ready to quit can be challenging. I find that meeting with these stuents privately, reviewing the personal and extra-personal challenges they are facing can be quite helpful. After assessing their situation, sound advice and resources can be rendered, which can be quite instrumental in getting the student back on tract. Sometimes the students are unaware of these resources and this information is hihgly helpful.

I will discuss benefits of deep breathing for stress reduction to my office co-worker.