Chyrl Ayers

Chyrl Ayers

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Shawn, All three characteristics are important but it is a very personal choice on where one focuses their emphasis. It has been my experience that accurate processing leads to timely processing and providing good customer service. Focusing on one aspect may strengthen all three characteristics. Sincerely, Chyrl Ayers
Alexander , That is a concern that most of us face at the college level. When I worked in a college we had a Catalog Committee that met with any changes and determined if addendums were needed or handouts, etc to ensure our students had the most up-to-date version of the catalog. This method worked for us and prevented oversites. Sincerely, Chyrl Ayers
Kerry, Student portals can be a valuable tool that allows the student to self-service and provide up-to-date informaton. Sincerely, Chyrl Ayers
Chrystie, All three items work in tandem with the overall experience of the student; however, accurate processing will ease the burden one may experience during audits or program reviews. Sincerely, Chyrl Ayers
La'Zarvius, Agree - all three are necessary components for the student to have a great experience. Chyrl Ayers
La'Zarvius, The student experience is very important to the overall attitude of the student; however, I think when providing world-class service you must consider accurate and timely processing. World-class service expresses all three characteristics. Sincerely, Chyrl Ayers
Alexander , If you play all three of these characteristics off each other you will see the benefit of these working in harmony within the FA Office. Sincerely, Chyrl Ayers
Kerry, Accuracy is important and you can allow it to drive your office to timeley processing; however, one must never forget the importance of good customer service. Sincerely, Chyrl Ayers
Jeffrey, Agree with your overall approach and you are correct auditors approach do vary. Auditors view different items as important and tend to lean their review to those areas. Be prepared through organizational structure and stay on top of changing requirements. Sincerely, Chyrl Ayers
Brittany, Ihope you found the information to beneficial to you. Auditors are a valuable tool and allows us to grow in our administration of Federal Student Aid; however, there are consequences to inappropriate actions. Sincerely, Chyrl Ayers

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