Chyrl Ayers

Jeffrey, Great comments. Your approach seems to be successful for your team. Sincerely, Chyrl Ayers

Jeffrey, There are some organizations out there that could assist you in automating this process; however, it may be easier for you to develop an internal process to handle your students. The decision to keep internal or outsource handling of credit balances really reflects on the needs of your students. Overall, it seems that you have aprocess to evaluate your system efficiencies and that is a great process to have in place. Sincerely, Chyrl Ayers

Brittany, Interesting perspective since I think most find the return of TIV process to be complicated and labor intensive; however, I see your point of view as stated. It is important to ensure that your students have all of the information prior to withdrawing and anything that keeps them in school through graduation is extremely important. However, when a student has not choice but to withdraw due to unforeseen circumstances it is good that the calculation allows the amount retained to be in line with the length of time in class. Sincerely, Chyrl Ayers

Sean, Reporting does play an important role when interacting with other departments to ensure timely and accurate processing of students. The key with reporting is to find the ones that enable you to improve the student and staff experience and continue to work on improving these. In a time we we are running more students with less people it is important to leverage reporting and other technology to service students. Sincerely, Chyrl Ayers

Ramon, I definitely respect your point of view as it relates to Financial Aid Reporting. Compliance should always be in the foreground when awarding and disbursing federal student aid; however, reports can play a key role in identifying metrics on the overall financial aid process. Sincerely, Chyrl Ayers

ANGELA, Periodically reviews are a great way to prepare and be confident in your student files' accuracy. It is important to test the fiscal, COD report and reconciliation process to ensure these records are accurate and timely. The review by auditors should be complete related to admission, Financial Aid, Business Office and Academics to guarantee accurate student files. Sincerely Chyrl Ayers

Ramon, It is a difficult job keeping the staff current on regulatory changes and operational implementation of these changes. There are several good webinars held throughout the award year by the Department that takes less than 2 hours that might be beneficial to your team. Sincerely, Chyrl Ayers

Lisa, Based on your answer it appears you feel the business office is not outdated but contains to many processes with overlap. Evaluating your process and looking for ways to streamline would be a worthwhile exercise for your team. Efficient processes are the best processes. Sincerely, Chyrl Ayers

Ramon, This question was intend to be viewed as the overall process of financial aid. All characteristics are important in the success of the student experience. The degree of importance may vary based on the department or service within the campus but all have a place and value. Sincerely, Chyrl Ayers

ANGELA, You are correct all three are necessary to make the process successful in a timely and accurate manner for your students. Sincerely, Chyrl Ayers