Chyrl Ayers

Which C-Code is the most difficult to resolve? Why?

How do you communicate the requirements of verification to your students?

The verification process will continue to change for each new award year. Do you find this re-evaluation of the verification process and requirements to be beneficial? Please explain.

Does your school do institutional verification selection? If so, why?

What has been your students/parents' experience with the IRS Data Retrieval? Do you believe this has been a beneficial process for most of your students?

The application process being open for 18 months can be confusing to students and your staff; do you have any training techniques to reduce the confusion? If so, what techniques could you share with the group?

Does your institution utilize FA Access for corrections? If so, do you find the process to be simplified?

In your Financial Aid Office is there a benefit to having the student complete the paper FAFSA versus the FAFSA online process?

Which application process does your school use? Why?

ricardo, I think the group on a whole agrees with your position. A success Financial Aid Office requires all three characteristics to provide outstanding service to students (and parents). Several members of the group have focused on the customer service aspect; however, when providing good customer service you are striving to process timely and accurately. The items all go hand-in-hand when meeting the needs of your students and their families. Best wishes in your continued online education process related to financial aid. Sincerely, Chyrl Ayers