Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Marni, Most of the post from other participants reference the importance of all three aspects; however, our point of view may differ based on our roles. I understand your comments since I have worked in all aspects of the Financial Aid process from campus to servicer. When you are overseeing the FA process at a corporate level you interaction is minimum with the students so I can see the importance timeliness would play in your role. You want to ensure that the students' funds are delivered timely which in term benefits the customer service and accuracy part of he process.… >>>

Chyrl Ayers

Discussion Comment

The Auditors Are Coming!

Leslie, It is important that the campus has a process to ensure the timely processing of RT4 calculations and the return of any TIV dollars that result from these calculations. I realize this is an area that most FA and Business Offices have as a concern. As you bring this process in-house makes sure you document your standard operating procedures to ensure timely and accurate processing. Sincerely, Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Jenifer, Most of the participants agree with your assessment. If you and your team are focused on assiting the student and ensuring a successful experience related to the Financial Aid process it is almost impossible to do this without satisfying all three aspects. Each day all members of the college team should focus on meeting all three of these characteristics to guarantee the students a winning experience. Best wishes in your continued online educational experience. Sincerely, Chyrl Ayers

Chyrl Ayers

Discussion Comment

Are Processes In Your Business Office Outdated?

Linda, A student portal that allows the student to do self-service related to Business Office is an excellent idea. Empowerment is so important so that the student may feel vested in their educational process. Sincerely Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Auditors Are Coming!

Sarah, You have the right ideas related to timely processing of refunds (and the potential for an audit finding). Auditors definitely understand, test and report the results of RT4 calculations and refunds. Staying organized and meeting the refund timelines are critical. Sincerely, Chyrl Ayers

Chyrl Ayers

Discussion Comment

Financial Aid Reporting

Sarah, Agree. Reporting will benefit you at the level necessary for success with students; however, you must use it to get the necessary benefits. Reporting does contribute to accurate and up-to-date processing. Sincerely, Chyrl Ayers

Chyrl Ayers

Discussion Comment

Are Processes In Your Business Office Outdated?

Sarah, Are there any tools that you use that you could share with the group? There may be some techniques or processes that your Business Office uses that would be of benefit to others. We would love to hear your insight on this topic. Sincerely, Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Sarah, Accuracy is important and all three of these go together. If you are processing your students in an accurate manner you are providing good customer service and timely. Most FA Professionals will try to focus on all three when taking care of their students. Sincerely, Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Auditors Are Coming!

Sharon, Based on your answers to this discussion question you and the school team is working diligently to insure accurate processing of financial aid. It is not necessary to be scared or fearful of an audit. Audits are a good way to measure how the school's overall success rate with financial aid compliance standards. Your positive approach will continue to benefit you and your school going forward. Sincerely, Chyrl Ayers

Chyrl Ayers

Discussion Comment

Financial Aid Reporting

Sharon, Recognizing and acknowledging the importance of reports is necessary when working toward success for students. It is important that all aspects of the student's process from awarding, disbursing and reporting are tacked and monitored. It is great that you embrace the set up of your institution. Sincerely, Chyrl Ayers