Chyrl Ayers

Sharon, It is great that you can count on your corporate team to insure that you have up-to-date business office systems and procedures. Chyrl Ayers

Sharon, Being able to make a student feel comfortable, important and excited about FA is a wonderful trait to possess. All three aspects are important and the need to work toward all three is necessary for the overall success of your students. Great job! Sincerely, Chyrl Ayers

Veronica, Your selection is very similar to most of the participants in this discussion forum. Most of the participants have commented on the need for service and that timely and accurate processing comes along with giving good service. In order to be providing good service you must be accurately and timely handling the student packaging, awarding and disbursing process. Your thoughts are appreciated by the group. Sincerely, Chyrl Ayers

Wanda, As discussed by other financial aid professionals in this forum it is critical to review your student files to insure compliance. The Financial Aid team has to have strong internal processes and procedures that are followed throughout the award year and it is necessary to test these procedures to insure continued compliance before your audit. Based on your comments you and your team are making this happen in your office. Good comments. Sincerely, Chyrl Ayers

JoAnne, Preventiveness is a great approach to guarantee the accuracy of students' financial aid processing. Also, you are correct humans do make errors and normally these errors are isolated and do not point to systemic problem. You have to be mindful of a training issue that the staff may have that could affect numerous files. I believe if you "inspect what you expect" you have the greatest opportunity to insure the accurate processing of Financial Aid. Sincerely, Chyrl Ayers

Wanda, Your use of reports is a great way to manage the processes related to students. Based on your answer it appears that you have reports that truly benefit your procedures and methods to address student's needs. Sincerely Chyrl Ayers

Tabitha, Based on your feedback it appears that your Financial Aid Reporting methodology is meeting your needs to stay up-to-date and accurate. The most important aspect of reporting is for it enhance your process and not hinder. There are times that too much reporting can be a burden. Sincerely, Chyrl Ayers

Wanda, A good team is very important in the overall success of your students. It sounds like your team has a process and system that meets the needs of your students. It is critical that you are able to assist your students in a timely manner. Looking to ways to improve and continue to improve the process is important. Sincerely, Chyrl Ayers

JoAnne, On a whole most of the financial aid professionals have been in agreement with your position on the most important characteristics of Financial Aid. Through service we as aid administrators have the ability to change lives and assist students in obtaining their goals. It is a great to provide a service to students. Also, if you are truly providing service to your students you are definitely processing timely and accurately. Sincerely, Chyrl Ayers

Miriah, Your feedback is excellent and it is refreshing to hear of methoud you use to insure your students are getting good service. This type of service will definitely guarantee your students will come to you when they have issues or need assistance. Sincerely, Chyrl Ayers