Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Maria, I agree that customer service plays an critical role in the success of any office not just financial aid; however, remember to keep a blance by delivering timely and accurate information to your students. Students will appreciate the ability to trust your team to do their best and in a timely manner. Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Dayanis, All three characteristics are important to a successful relationship with a student. The student has to know that he can trust the information given, action will be taken in a timely manner and all provided with good customer service skills. It is difficult to balance all three but all are necessary to a happy and successful student experience. I hope that your online FA educational experience is great. Chyrl Ayers

Chyrl Ayers

Discussion Comment

Financial Aid Reporting

Acethly, It is important that you have policies and procedures in place as you move forward into financial aid to insure compliance with documents, reporting and other areas of the school. Developing a plan to guarantee the proper collection of documentation and timely reporting will be critical to the overall success of the process for your school and students. There is some great information on the ifap website that will provide you with the requirements and numerous workshops you may attend to insure that you stay current on all of the requirements. Best wishes to you in this very exciting… >>>

Chyrl Ayers

Discussion Comment

Are Processes In Your Business Office Outdated?

Acethly, Going through the accrediting process is an exercise that will allow you to identify areas of strengthen and weaknesses. If you and your team evaluate areas that need improvement and develop a plan to make these improvements as you more forward with growth you should have a solid approach. It is critical that you continue to look for methods and procedures that will keep your financial aid and business office processing efficiently to insure compliance and students' satisfaction. Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Acethly, Good thoughts. All three aspects are necessary to the overall care of the student. If any of these characteristics are lacking the overall experience of the student may suffer. It is important to balance accurate and timely processing with good strong customer service skills. Do you have suggestions for the group on how they may achieve all three aspects? If so, I am sure the group would welcome your suggestions. Best wishes in your continued online financial aid educational experience. Chyrl Ayers

Chyrl Ayers

Discussion Comment

Financial Aid Reporting

Elysia, Your process seems to be a solid approach utilizing the NSLDS system to enusure your student management system is in sync. All aspects of tracking on students are important, especially Transfer Monitoring is critical when dealing with online students since these students may move between many online institutions. Appreciate you input on the importance of Financial Aid Reporting. Chyrl Ayers

Chyrl Ayers

Discussion Comment

Are Processes In Your Business Office Outdated?

Elysia, You are certainly leading the way. Also, I understand how frustrating this may be at times; however, your team will have to continue to influence change with your success. Over the years I have had the pleasure of seeing the Financial Aid proces move from paper to electronic means with students embracing the process. It is exciting to part of change. Chyrl Ayers

Chyrl Ayers

Discussion Comment

Are Processes In Your Business Office Outdated?

Corinna, I am glad the post were helpful to you in reviewing the comments on Business Office. It is important when you enter into the TIV that you set up good strong procedures. It is easier to get the set up ready at this size instead of waiting until you are larger and it is more difficult to change gears. Best wished to you and your team as your enter into process TIV for your students. Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Auditors Are Coming!

Corinna, Your comments are not uncommon when discussing how to handle the annual audit and auditors. It is important that all of the requested materials are organized and presented in a manner that the auditors may easily review. If the auditors have questions you need to fully understand the question and be prepared to answer with supporting documentation. It has been my experience that it is critical to resolve any questions or findings before the auditors leave or take the report to final stage. If you have someone knowledgeable that can review the files as a second eyes that is… >>>

Chyrl Ayers

Discussion Comment

Financial Aid Reporting

Corinna, Reviewing financial aid process and procedures is very important to ensure that the student has a beneficial experience with the FA Department. It is necessary for all aspects of the process to be checked to ensure the accurate processing of the financial aid paperwork. It has been my experience taking the time to review work done previously is a great way to find any oversights made in the initial review process. Your participating in this forum is appreciate. I am looking forward to your feedback on other forums in this module. Chyrl Ayers