Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Corinna, Service is an important part of the overall student experience. If you are providing timely and accurate service to the students the students should definitely have a good experience and feel comfortable discussing their finanical situation with you. It is important for your students to feel comfortable and confident in your assistance each time they interact with you. Best wishes in your continued online education process. Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Auditors Are Coming!

ROBERTO, Perfection is not always possible. It is important to go back at later time and recheck your work and this is a great way to identify any mistakes. I understand how difficult it can be to handle a Financial Aid Office as one-person show. Early in my career I was placed in a similar situation and ultimately it was the best training I ever received. However, I know it can be overwhelming with monthly starts but I encourage you to take momentand step back when you feel overwhelmed. Based on your answers during this course it is evident you… >>>

Chyrl Ayers

Discussion Comment

Financial Aid Reporting

ROBERTO, Your approach is outstanding and I agree that it is important to listen to your students. It is equally as important to take their feedback and utilize it for improvement in your Business and Financial Aid Office. I commend you for your approach with an open door policy to ensure continued improvement on the overall success of the student and school. Chyrl Ayers

Chyrl Ayers

Discussion Comment

Are Processes In Your Business Office Outdated?

ROBERTO, It is important as the school grows that you are aware of the need to continue to improve the processes in the Business Office with technology. When you start out in a small school you have the ability to design the processes as needed. All improvements in process and technology should provide better service to the students and allow the staff to reach their full potential. Best wishes in your continued online educational process. Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

ROBERTO, All of your points are valid and valuable. Whenever a FA professional handles a student or parent's information it should be with the goal of doing all aspects accurately. Being timely does not have to mean rushing to complete the process but we should manage our time to ensure that the students receive prompt, accurate and positive service. I appreciate your comments and wish you the very best as you pursue additional online education in the financial aid areana. Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Auditors Are Coming!

Milenka, These are good methods to ensure the compliance with the regulatory requirements. I encourage Financial Aid staff to monitor and review files periodically to ensure accurate processing for students. Chyrl Ayers

Chyrl Ayers

Discussion Comment

Financial Aid Reporting

Milenka, Do you have any specific ideas on how to monitor your reporting to ensure accuracy in the process? Chyrl Ayers

Chyrl Ayers

Discussion Comment

Are Processes In Your Business Office Outdated?

Milenka, Your team should look into the online counseling tools provided by the DL website. These tools may provide you with some ways to update your current process. Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Most Important Characteristic of Financial Aid

Milenka, You are correct all three items are importanct in delivering service to your studens. It takes all three to make the campus and students successfully. Continue to strive to deliver accurate, timely and great customer service. Chyrl Ayers

Chyrl Ayers

Discussion Comment

The Auditors Are Coming!

Joy, Your approach is a very thorough approach to ensure 100% compliance in the student files. Based on your answer you seem to have a very solid practice to inspect what you expect. I think this is a very admirable approach to take to ensure the students' files are accurately processed. Great job at working to ensure you are prepared for audits. Chyrl Ayers