Chyrl Ayers

Joy, Your points are very thoughtout. It is important that we never forget the student and meeting their needs when processing of awards. Reporting and monitoring are important to the delivery of timely federal student aid and our administration; however, the needs of the students should not get lost in our processing of the paperwork. Best wishes in your continued online Financial Aid educational experience. Chyrl Ayers

Joy, Your response is right on target. It is critical to keep all of these charateristics out in front of your students. Great service without any substance will only result in hardsips for your students. You must focus on all three to be successful on behalf of your students and your campus. Best wishes in your pursuit of online financial aid education. Sincerely, Chyrl

Luke, Providing quality service will ensure that your students experience timely processing and accuracy. Being able to provide fast sustomer service responsiveness will enhance the student's overal experience. It is great to hear that your processing has provided such a positive impact to your students. Best wishes in your continued online financial aid experience. Sincerely, Chyrl

Abby, As stated most of the responses to this post is that all three aspects are of equal importance. You cannot have a successful FA Office without all components and each has a very significant bearing on the student experience. The combination will ensure that each student has a positive experience in the Financial Aid Office. Sincerely, Chyrl

Abby, The best way to prepare for the audit is to pull a sample of the studentt files and ensure all documents are in in the file and eligibility requirements are clear documented within the file. I would recommend reviewing the material pusblished on ifap and searching for information on audits and program reviews. Best wishes in your continued online FA education. Sincerely, Chyrl

Rita, I find your comments to be very interesting. Rarely, does anyone mention the need to review previous audits to ensure the same issues are not occurring anymore. Your thoughts are right on point - everyone should work diligently to ensure that their student files are in order and accurate but reviewing prior audits to ensure compliance is an excellent idea. Sincerely, Chyrl

Rita, Knowledge is definitely a key to ensuring that the Program Review is successful. There are triggers for program reviews and it critical that you monitor these items. Also, program reviews will occur due to the lack of one for a lengthy period of time. The best measure is to ensure that your student files are complete and accurate. Sincerely, Chyrl

Rita, It is great that you have a Business Office Team that can support the manual process of RT4; however, it is important that your team look for possible automation to improve the process flow and timing of deliver to support your students' needs. Based on your answer it appears that the team does have automation to assist in the overall process. Best wishes in your continued pursuit of online FA knowledge. Sincerely, Chyrl

Angie, Based on your numerous post related to the Business Office process it appears that you and your team are focused on the right areas to ensure compliance and timely processing for the students. It takes technology, process and people to guarantee a successfully student experience. As long as you are working toward the success of the student your team should be growing in knowledge of the process. Sincerely, Chyrl

Angie, You point is excellent - technology can really improve the overall process and efficiencies in your production. Another good point you made was about structure. It is important for the Business Office to have structure along with being more efficient. Also, you knowledge that you have a Compliance Staff to ensure accuracy of the process and technology is very important. It is easier to focus on the needs of your students when you have strong internal systems and controls. Best wishes as you continue your online financial aid experience. Sincerely, Chyrl