Chyrl Ayers

Nydia, You are absolutely correct that the best measures are to create checks on the front end of the process to insure no errors occur; however, it is good idea to be prepared for the audits by keeping files in a standard and organized to insure quick and accurate review. You might want to consider doing a mini-review prior to any audits just to insure all is accurately reflected. Best wishes in your continued online educational process. Sincerely, Chyrl

Karen, It sounds like you have a good cross-check system related to posting of funds; however, I know it can be timeconsuming maintaining multi-systems. It would be great if your internal stuent management system could be updated to maintain your AR History by academic year. Best wishes in your continued online educational process related to Financial Aid. Sincerely, Chyrl

Merilyn, I agree that a standardize format that is neat and precise is extremely beneficial when you are insuring compliance. I always maintained a standard format in my FA Office and it allowed me to quickly determine if a student file was complete or missing a document. Your process is excellent way to insure accuracy in the student file. Best wishes in your contunued online education process. Sincerely, Chyrl

Thamee, Service is critical to insure that students are confident in your ability to meet their needs. The more confident the student is in your ability to address their questions the greater success you should experience working with them. Students need to believe the FA Department will be able to answer questions and process their documentation in a timely and accurate manner. Best wishes in your continued online educational experience. Sincerely, Chyrl

Jane, Your business office or third party servicer probably takes care of the reporting functions (such as FISAP and other reconciliation requirements related to direct loan processing); however, I would encourage you to follow up with your team to see what reporting requirements are out there. It is important that you have an understanding of these requirements. Continued success to you in your education career related to TIV processing. Sincerely, Chyrl

Jane, I agree that the more automated the process is the less likely you will see errors. Whenever you can create electronic documents that collect the same informaton so the student only enters it once the greater the chance for accurate information. I encourage you to look for ways to incorporate a more automated process in your FA Office. Sincerely, Chyrl

Jane, It is difficult to come into a new environment and have to figure out why someone else did what they did. The best action for you is to continue to be prepared for reviews. It may be beneficial to locate your campus' Policy and Procedure Manual since this normally contains most of the requirements for processing of TIV Funding. Best wishes in your continued online education. Sincerely, Chyrl

Merilyn, It is important to have options available for students that may be more comfortable with online or in person counseling. I agree in this age of technology it is important to have online options available; however, some students may not be comfortable and you will need to provide other means to deliver this critical information. Best wishes in your online education pursuits. Chyrl

Merilyn, I think your approach is the best when servicing students. The FA staff is a critical to the successful enrollment and education process of each student. Ensuring the student is comfortable and providing accurate information is the "best level of service that can be offered. Best wishes in your continued pursuit of online educationsl. Sincerely, Chyrl

Jeannette, It must be satisfying to know that your processes are up-to-date and performing at the highest level for your team and students. Also, it is good to know that you have had an opportunity to review these processes and determine that these are up-to-date. Sincerely, Chyrl