Chyrl Ayers

Teresa, I think your point is excellent - technology is a great way to solve labor intensive and manual operations. It is important to look for opportunities to improve processes with technology. Good thoughts! Thanks for your participation. Chyrl

Teresa, You have made some excellent points on the characteristics of a good and strong FA Office. Also, I agree that Service s required of all staff and all departments to ensure overall success of the student during their educational experience. Best wishes to you as your continue your education online. Sincerely, Chyrl

Ana, All of the answers you provided are good characteristic of the Financial Aid Office and Process. Your input was outstanding on each point. Customer Service, Accuracy, and ensuring your understand the student's needs and/or request are all equally important. I wish you the best in your educational process online. Sincerely, Chyrl

Ana, As I stated on the response to accuracy - good characteristic of the FA Office and all departments within the campus. The more accurate we are in communicating verbally and written the greater the success of the process. Thanks, Chyrl

Ana, Another good characteristic of Financial Aid. The more accurate we are the less likely we are going to have to correct errors and cause a delay to the students FA package. Sincerely, Chyrl

Ana, Professional is an important characteristic of all departments on a college campuses. We should always strive to teach our students the importance of respect from the beginning of the relationship. Sincerely, Chyrl

Ana, You are correct that it is important to write down and clearly communicate any questions or concerns to your students or their parents. Your willingness to ensure that your have all of the information accurate or ask the question will encourage your students to do the same. Best wishes in your continued study online. Sincerely, Chyrl

Kristen, Your attitude toward your responsibilities is very refreshing. It is important that we monitor and ensure that our reporting and documentation is accurate - this is another level of service to students. If there is an issue with a student's account the negative impact will be felt by the student. I have enjoyed your participation in these forums. Best wishes to you and your continued onlune education endeavors. Sincerely, Chyrl

Kristen, It is good that you have confidence in your processes and technology. This is not always the case within institutions. It is always good to know that all departments are using technology to meet the needs of the staff and students. Sincerely, Chyrl

Kristen, Your input is excellent and I understand your point on the customer service. It is difficut for me to state one is more important than another; however, I do believe that good customer service will get you through several "bumpy" items with students. Your feedback was excellent. Best wishes to you as you pursue additional online learning. Sincerely, Chyrl