Cindy Bryant

Chelsea, Hi. You bring up a valid point regarding student's reluctance to discuss their concerns with instructors. It is human nature to become defensive when someone is not satisfied with our performance. Students want to avoid any chance of retaliation. Cindy Bryant

Lisa, Integrity in this situation has forced many schools into transparency regarding programs, graduation rates, etc. This has allowed students to go into the school with their eyes wide open which means the school has the opportunity to meet the students expectations. Cindy Bryant

Ashton, Most disclosures are provided prior to enrollment however there may be some disclosures that are provided throughout a students academic career, for example, The Clery Act requires all colleges and universities that participate in federal financial aid programs to keep and disclose information about crime on and near their respective campuses on an annual basis. Cindy Bryant

Erin, I thought it would be helpful to those not familiar with financial aid what a Financial Aid Shopping Sheet entails. The Financial Aid Shopping Sheet (PDF) is a consumer tool that participating institutions will use to notify students about their financial aid package. It is a standardized form that is designed to simplify the information that prospective students receive about costs and financial aid so that they can easily compare institutions and make informed decisions about where to attend school. The Shopping Sheet became available for use beginning in the 2013-2014 award year. Read more... http://www2.ed.gov/policy/highered/guid/aid-offer/index.html Cindy Bryant

Jennifer, Student confidentiality is critical. Students have a right to privacy and as an associate you need to be very careful about who you release information to-this happens more often over the phone. Cindy Bryant

Jennifer, Any time an associate is able to take a student to the source of information it is a more productive use of time. There is less opportunity for unintentional misrepresentation. Cindy Bryant

Treena, Safe Harbors were enacted as a result of controversy that escalated in the career college industry in 1992. It was a form of incentive compensation. For more on the history of the Safe Harbors, read more... http://gibsondunn.com/publications/pages/BackgroundHistoryOfSo-CalledIncentiveCompensationProvision.aspx Cindy Bryant

Brett, Anytime we are working with students we need to ask as many questions as possible for two reasons 1) to make sure that we understand what they are seeking 2) to make sure that they understand what they are seeking. Good job! Cindy Bryant

Brett, Thank you for sharing your student's situation with the forum. When materials fail to arrive in a timely fashion we [instructors] must be prepared to improvise in a moments notice. Unfortunately it does challenge or creative and organizational skills. Cindy Bryant

Debra, Your institution is ensuring that they are maintaining compliance by following the federal funding guidelines. Cindy Bryant