Kristi,
At some point, everyone in a career college may deal with an upset student. The challenge is to handle the situation in a way that leaves the student thinking you operate a great college. If youââ¬â¢re lucky, you can even encourage him or her to serve as a passionate advocate for your college.
When it comes down to it, many students don't even bother to complain. They simply leave and and enroll with your competitors or drop out for good.
It may seem counter-intuitive, but a college's ability to effectively deal with student complaints provides a great opportunity to… >>>