Dr. Gary Carlson

Marlina, You are exactly correct. To understand someone you need to know why they are reacting or acting like they do. This is behavior management by how they respond. Listening is 87% of communication. Dr. Gary Carlson

Mark, When people are aware of the steps to take in certain crisis instances they are cognizant of the actions. Military have set plans of actions in crisis situations. All hands on deck in the Navy is a call for all servicemen to take their places in the action plan. The same is true when we have crisis plans for certain moments. We need to have practice sessions and meetings to revisit the plans. But it doesn't have to be a daily for weekly practice. Being prepared is the key. Dr. Gary Carlson

Lauri, I have lived in different parts of the country and know crisis potential varies with where you live. We still know that fire, wind, rain and personal disasters can happen. Schools and businesses have been confronted with all of these possibilities. Having an action plan is the best action for the security of your employees. Dr. Gary Carlson

Mark, Employees know when their leader protects them as much as possible. When they have this reassurance they can perform at a higher rate. By you taking into account possible crisis and letting them know you have a plan they remain clam and comforted you have plan. Dr. Gary Carlson

Annette, Crisis management is primarily for the protection of the company but also for your employees. Many disasters as we define them are directed directly at the employees performance and ability to finish their jobs. Dr. Gary Carlson

Jill, Our minds tricks sometimes into the false comfort zone when a new practice or process is introduced. This comfort zone may keep us from improving by not giving the idea a chance. Dr. Gary Carlson

Jill, Everyone needs to gain trust and comfort with new people. It is a protection mechanism we use to measure the commitment a person may have to the company or other employees. Dr. Gary Carlson

Shawn, Good and bad stress requires some techniques to relieve the tension. Good stress may motivate and have good results. Bad stress is when there is an increased trauma to your psyche. Dr. Gary Carlson

Shawn, Dealing with any problems is good to track it back to the precedent behavior. When you know why something is happening then it is easier to come up with a good plan. Dr. Gary Carlson

Janelle, It is aways best to put it out in front of everyone. Keep trust and honesty in front of all the employees. Dr. Gary Carlson