Jay Hollowell

About me

Please allow me this opportunity to welcome everyone to The Lounge! As someone who has had the honor of being in career education and corporate training for thirty years (gee, it makes me feel much older!), I can honestly say that I am the happiest professionally when having the opportunity to interact with fellow career educators - whether it be a training event, webinar, or medium such as this where we can collaboratively share our thoughts.

Activity

Jay Hollowell

Discussion Comment

The Ohio State Board

The Ohio State Board of Career Colleges and Schools is responsible for ensuring that schools comply with standards set by state law. What do you think are some specific areas of focus in the regulations?

Jay Hollowell

Discussion Comment

The Instructorâ€™s Role

Compliance continues to be a crucial topic in the private school sector of higher education. In your role as a faculty member, what can you do to help ensure that your institution creates and sustains an ethical and compliance-based culture?

Jay Hollowell

Discussion Comment

The Most Challenging Component to Write

Carlos, Agreed. A passionate description of the product or service is crucial to success, but financial projections, sales forecasts and budgeting are all subject to the keen eyes of credit holders and investors. I think the three key elements that need to be addressed in a business plan for a new product or service are 1) is it creative, 2) is it marketable and 3) is it sustainable enough for a decent ROI? Jay Hollowell

Jay Hollowell

Discussion Comment

The Executive Summary

Roselyn, Good point, we have seen many times when the executive summary not only set the stage for the full business plan, but in itself was the most deciding factor.

Jay Hollowell

Discussion Comment

The Wonderful World of Finance

Donald, Well put! I too examine financial ratios (debt ratio, quick ratio, equity ratio, etc.) as a valid indicator of financial performance. And as you also mentioned, the cash flow is crucial since it directly relates to how well an organization can pay its short-term debts. Thanks! Jay Hollowell

Jay Hollowell

Discussion Comment

Practical Finance

Hi Donald, Thanks! it is particularly interesting that you look at potential trends from the annual reports. What has been targeted in the past, as well as results, can be, as you affirmed, an indicator of future financial health and initiatives. Jay Hollowell

Jay Hollowell

Discussion Comment

Communicating Your Case

German, Thanks German, suffice it to say that positive employee satisfaction yields better student customer service which in turn can have a positive effect on student retention. This, of course, leads to a better financial picture as long as an institution has its costs under control. Jay Hollowell

Jay Hollowell

Discussion Comment

The Wonderful World of Finance

Susan, Good points, Susan, in fact as you reference, shared financial information among stakeholders can lead to a more feasible pathway to tapping the resources that may be available outside of an organization's daily operations. It works hand-in-hand. Jay Hollowell

Jay Hollowell

Discussion Comment

The Customer Bottom Line

James, Good points. I might even further contend that if we eliminate the "dissatisfiers," we're then at point zero, or neutral. It's when we do a little extra - when a customer service action is unexpected, timely and on-target - do we accomplish customer-first service. You're right, things that can be easily fixed but left unresolved - shame on us! Resolution of such a "dissatisfier" should be the minimum expectation. Jay Hollowell

Jay Hollowell

Discussion Comment

Organizing Your Material

Patricia, Thanks Patricia, supporting information in particular assists the reader in comprehending both the details and the larger picture. Jay Hollowell

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