Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Reading People

Great! Let us know how this awareness impacts your listening skills.

Dr. Jean Norris

Discussion Comment

When You Are Listened To

Great observation. What do you think you can do when you're in a situation when you're not being listened to? I'm also curious if this awareness helps you to be a better listener.

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

Ginessa, I can certainly understand how you feel. In an environment with higher scrutiny, we do have to be careful with how we sound on the phone. However, creating a sense of urgency in regards to deadlines can be an effective tool, if done right. Keep us posted with your results. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Exploring All the Options for your Prospective Student

It's a great approach for working on your personally developed leads! You're right - taking the time to develop a relationship with an individual, even if they aren't going to attend your school, can help you start relationships with people who will become students. Thank you.

Dr. Jean Norris

Discussion Comment

Questions to Explore the Environment

At what point in the conversation do you typically ask these questions? How can you use basic information gathering questions to build rapport with your students?

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

I'm so glad you're anxious to give it a try. We have seen great success with this method. Good luck!

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

I'm curious, these students with whom you are having the long conversations, are they eventually visiting the campus or enrolling even if they aren't setting the appointment right away? If setting an appointment is your goal then I think your plan to use the call outline technique may help. Thanks for your post.

Dr. Jean Norris

Discussion Comment

Tools to Overcome Obstacles

The brainstorming technique is a great approach Kristina. Understanding the potential obstacles and having a list of possible solutions can help you as you work with your students to come up with the best solutions for them. You seem to have the understanding that it's really up to the student and what they recognize as the best solution for them. Thanks for posting!

Dr. Jean Norris

Discussion Comment

Reading People

Very interesting. What has been your experience with reading people and the success you have had doing this?

Dr. Jean Norris

Discussion Comment

Critical issues facing higher education

Thank you for your comments Jag. Managing the change that will occur with the growth will be important and it sounds like you are thinking through all of the steps. Good luck!

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