Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Communication Methods

It's great that you're asking permission to start the call. Being in tune with the receiver's tone and what's going on in the background can actually be something that can help you in the long run. If you hear something that serves as a connection you can bring that into the conversation hoping to help the person warm up. For example, if you have kids and hear kids in the background you can ask their ages to see if there is a common interest. The more confident you become in the call process, even with the less than enthusiastic students,… >>>

Dr. Jean Norris

Discussion Comment

Your Communication Methods

I'm glad the course helped to raise your awareness on communication opportunities. What can you do to conduct your calls AND capture all the information? And what did you learn during the course that can help with your voicemail messages?

Dr. Jean Norris

Discussion Comment

Communicating with Groups

It sounds like you're doing something that works. Keep up the good work!

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

It looks like you're using different methods to communicate with the visual, auditory and kinesthetic learners. Nice job! How can you incorporate more kinesthetic types of activities to help the 'doers' understand the concepts better?

Dr. Jean Norris

Discussion Comment

Your Communication Methods

Our organization conducts admissions assessments around the country and you would be surprised at how many meetings are interrupted by in coming phone calls. I would imagine that your undivided attention during your appointments helps to make the student feel important. Great job! A visual reminder like a check list is also a great suggestion. Thank you for your post.

Dr. Jean Norris

Discussion Comment

Communicating with Groups

Using your body language can help to connect when communicating with groups. Ideally, if you can position yourself to have the ability to make eye contact with each individual you will have the most success with effectively communicating with the group. Thanks Maureen!

Dr. Jean Norris

Discussion Comment

Reading People

Awareness is the first step and it sounds like you see the benefit in listening at a different level. Thanks for posting!

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

You bring up an interesting point and something that can be a challenge, the other people in your organization. How does your department work with the others to ensure that the tour experience will be positive for your students?

Dr. Jean Norris

Discussion Comment

Following Up

The thank you and congratulations cards are a nice touch! How do your students typically respond to receiving the correspondences?

Dr. Jean Norris

Discussion Comment

Overlapping Styles

You bring up some very good points. The formula for communication relies upon the sender and the receiver understanding the same message. What you present in your post reminds us that it's actually the sender's responsibility to make sure that the receiver understands the message. Thank you for your post Michelle!

End of Content