Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Critical issues facing higher education

Lydia, I'm jumping up and down in my head saying, "Yes! Yes! Yes!" to your post. For too long the admissions process has remained the same, when today's student is very different than they were just a few years ago. Technology plays a big part in the change in our students, but as a result they need people to work with their mind, body and even spirit - rather than simply answering some questions, providing basic information, and enrolling them in classes. With the ratio of student to high school counselor climbing daily due to budget cuts and with adult… >>>

Dr. Jean Norris

Discussion Comment

Your Phone Personality

How has your bubbly and exciting personality impacted your calls thus far? I would imagine that most people would enjoy your approach, however when we customize our approach based on the feedback we receive from our students, whether it's spoken or not, we can build rapport with more students. Some people have a more serious personality and approach, and with those students you may need to tweak your approach to accommodate their style.

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

Ian, Congratulations on the success of your team! Sometimes we get lucky and have people with great leadership skills in our ranks, but the approach you mention of choosing the right team members and developing them accordingly, is more common. I also like the ripple effect that seems to happen at your institution, I think it demonstrates that leading by example really works. Thank you very much for your post. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

That's very interesting. You bring up a valid point about how modeling positive body language allows us to be more confident in our work. The combination of mirroring and modeling has proved to be a good formula for many folks. Thanks!

Dr. Jean Norris

Discussion Comment

Mirroring or Modeling?

I think you're right, there is a skill to mirroring because we still need to maintain professionalism while trying to connect with our student. Thank you for your post.

Dr. Jean Norris

Discussion Comment

Increase Your Voicemail Success

All great ideas Chantal, a little variety may be good. Let us know how your new tools work for you.

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

If you had to prioritize your improvement opportunities, which would you start with?

Dr. Jean Norris

Discussion Comment

Deciding to be a manager or leader

Ian, You bring up many interesting points. I really like your 'one manages projects, but leads people' ideal. Having the right people in place is very important yet is often overlooked by organizations. They often try to lead the horse to the water but you know what they say, you can't make them drink. The combination of having the right people and effectively communicating a shared vision has the best possibility of success. Have you experienced the balance of management and leadership working together? I welcome others to share their success stories as well. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Breaking Bad Habits

Have you ever tried smiling and sitting up or standing when making calls? I'm curious to know what you notice as a difference. Anything we can do to bring improve our energy during the call has the potential to help the communication. Let us know how it works out for you!

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

That's a great practice Chantal. When institutions have a team approach and can work together to handle inbound calls there seems to be great success. Thank you for your post!

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