Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Discussion Comment
Ashley, it sounds like you have a plan in order to read people over the phone. Keep us posted of the results. Dr. Jean Norris
Brandy, thanks for sharing your experience here. Mirroring can be a great way to see if you have built rapport with someone and you share some great examples of different things to mirror. Great job. Dr. Jean Norris
Michelle, thanks for sharing this. I'm curious, when looking at their current situation, what specifically needs re-framing? Dr. Jean Norris
Jamie, that sounds like a great plan. Using the hierarchy is a great way to build rapport and learn more about the potential student. You may be surprised how much you have in common. Dr. Jean Norris
Ed, it's always good to ask yourself, "Self, what step are we at in the hierarchy?" This will help you know where to go as well as know if you need to spend a little more time in a certain step. Dr. Jean Norris
Heather, that's great insight. Thanks for sharing your experience here. Dr. Jean Norris
Hannah, that's a great point and it sounds like you have a plan to work on moving forward. Let us know how it works for you. Dr. Jean Norris
Curtis, that's a great skill to work on. I wonder, what specifically will you practice? Dr. Jean Norris
Alex, that's great awareness and it sounds like you have a plan to get the student the right information while allowing them time to process and ask questions. Dr. Jean Norris
Active listening over the phone requires a lot of focus and allowing the student to finish their thoughts without interrupting takes practice. Great job keeping the student's needs in focus and adapting to meet those needs. Dr. Jean Norris

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