Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Marcus, that's great insight. It sounds like you want to build rapport with the student and partner with them throughout the enrollment or decision making process. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Jessica, Your story is the perfect example of how paraphrasing or reflecting can benefit a conversation. People want to be heard, and using skills such as rephrasing or reflecting allows you and your students to be on the same page. Thanks for sharing! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Alex, that's a great point. Using a mutual interest is a great way to start to build rapport. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Ben, I'm glad you found this tool useful. When conducting any type of conversation, it's important to use the steps in the hierarchy in order to build rapport. You will be surprised how these steps will help you create and maintain relationship equity. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Successfully Building Rapport

Lynn, remembering names is always tricky, but with practice, it can get easier. Great job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Improving Your Call Process

Deborah, thanks for sharing your process. It looks like you like to build rapport with the student by finding a mutual interest. I like that you have identified some improvements and things to work on. Let us know how that works out. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Hannah, You bring up an important point. Remembering that listening to what our students are saying rather than what we want them to say (or the script we 'need' to follow) allows the student to clearly communicate their wants and needs. I love the word "guidelines" because that allows you to stay on track while still allowing flexibility based on what the student is telling you. What are some ways that you can be more open and to keep the conversation flowing? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Nelson, thanks for sharing this. It looks like you value both audiences and are professional and polite in your response. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Jeff you're right - time is a luxury that many of us don't have much of these days, but preparation is key. With practice I'm willing to bet it may become less difficult for you. Thanks for sharing. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Stephanie, thanks for sharing these open-ended questions. I'm curious, what information are you hoping to uncover using questions such as these? Dr. Jean Norris

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