Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Stephanie, thanks for sharing this challenge. It sounds like you will use the Feel, Felt, Found technique to help build rapport with the student and also let them know that they are not alone in their feelings. Let us know how that works. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Deborah, interesting. It sounds like you have had mixed results with not giving cost over the phone. I'm curious, what are some ideas to overcome that? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Stephanie, thanks for sharing this. Inviting the potential student to an event on campus is a great way for them to learn a little more about how they would be a great fit. Nice work. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Alex, Being flexible and listening not only to what is being said but what's going on in the background is a great way to make sure you're meeting the needs of your prospective student. You bring up another great point with using email; asking about your prospective students' preferred method of communication can help both you and that student deliver/receive the information in the best manner for that person. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Deborah, that is one way to leave a message for a potential student. I am curious, what has the response been from some of your students in the past? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Admissions Professional's Code of Conduct

Catherine, you make a great point here. Too often we communicate in the way we think a message should be sent, however, we have to look at the receiver of the message to make sure it was understood how we intended. Great job. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Adapting Your Communication

Devin, Great self awareness! I'm curious how you hold yourself in a place of active listening? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Overcoming Your Listening Limits

Catherine, that's great awareness. It sounds like you are using your listening skills in order to help you remember the issue, but also not interrupt the student and perhaps address it later. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Tools to Address Challenges

Catherine, thanks for sharing these tools. I'm curious, how have your students responded to using these suggestions? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Following Up

Catherine, that's great news and it sounds like your students appreciate the time you are taking to respond to their needs. Great job. Dr. Jean Norris

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