Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Roberta, you are right. Thank you for your further explanation of sales skills. I love that you discuss these skills fitting in naturally and ethically which helps put the student at ease, I am sure. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Four Elements for Success

Wendy, I like what you said about believing in the school. That is such a great point. This will certainly impact your attitude when working with students. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Most Challenging Obstacles

Cost seems to be an obstacle for many Jaime. You are not alone. I wonder what would happen if you followed up with a question like, "Is that what you expected?"

Dr. Jean Norris

Discussion Comment

Questions to Elicit Information

Jaime, thanks for sharing these questions. These open-ended questions can get the students talking. I wonder, what information are you hoping to gauge from the students by using these questions? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Discussing Tuition Challenges

Michelle, thanks for sharing this. By asking if the cost is what was expected you can gauge how to respond to them. This is just another way to make sure you understand your students and their needs. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Exploring All the Options for your Prospective Student

Roberta, exactly! It sounds like you put your students' needs first. Great job! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Following Up

Roberta, this sounds like a great practice. It allows the student some time to think about their decision as well. I wonder, what have you done when you have worked with students that prefer another type of communication versus a phone call? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Tools to Address Challenges

Great points Michelle. It sounds like you use the materials in a way that tailors the experience to the student. This will allow you to build rapport with them and ensure that you are putting them at the center of the conversation. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Overcoming Your Listening Limits

Michelle, thank you for your honesty. This awareness seems like it has helped you create a solid plan moving forward. Keep us updated with your progress. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Overcoming Your Listening Limits

Laura, thank you for sharing this. Your thoughts here show great awareness and it will allow you to create a plan to overcome those listening limits. Dr. Jean Norris

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