Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Madelyne, That's a great strategy however, I'm curious, do you always have interesting news for them when they call back? Dr. Jean Norris
Paul, Keeping organized and having an outline is a great idea. What happens if the person on the phone does not want to come in, but would rather talk on the phone? Dr. Jean Norris
Paul, That is interesting. What makes giving information over the phone a bad habit? Dr. Jean Norris
Rocco, Interesting! How do the students in your office respond to you taking a call while you are meeting with them? Dr. Jean Norris
Paul, That is a great idea! Dr. Jean Norris
Rocco, You are not alone here. What can you do to limit yourself to arriving at an answer before the person has finished talking? Dr. Jean Norris
Rocco, Interesting! What is making it odd to ask follow up questions to you clients on the phone rather than in person? Dr. Jean Norris
Another great comment, Catherine, and great awareness on your part. I'm curious, who do you think would benefit more from finding a solution to the student's problem? Dr. Jean Norris
Catherine, Agreed! Thank you for posting. Dr. Jean Norris
Brittany, It sounds like you are providing great customer service to both the student calling, and the student you are interviewing at the time of the call. Is there anything you would change about this inbound call process? Dr. Jean Norris

End of Content

End of Content