Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education. I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean. My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer. Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards. To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Website

https://www.nortonnorris.com and www.enrollmatch.com

Activity

Dr. Jean Norris

Discussion Comment

Discussing Tuition Challenges

Theodore, You have chosen great tools to use to combat your challenges, nicely done. How do your students currently respond to the way you are discussing tuition? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Sharing Benefits from the Student's Perspective

Theodore, Very cool. I'm curious though, how do you know if that benefit is important to the student? What type of conversation to you have with the student to see if it's important to them? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Giving Memorable Tours

Thank you for your insightful posts, Theodore. You hit the nail on the head with your tactics on the phone with the telephone interview. Nicely done, as well, with the tour. "Painting a picture" is great for those that are truly visual learners. What if you have a student that is more auditory (needs to hear it to believe it), or kinesthetic (needs to touch it/experience it to learn it)? How do you inform them of the student-customer experience and resources? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Overcoming Your Listening Limits

Theodore, Great awareness! Turning off that external noise and truly being in the moment will help you help your student. Consider what the student could be saying to you while you are off being distracted! Could they be telling you exactly what they need in order to start at your institution? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Addressing Difficult Challenges

Theodore, It's important to remember not to categorize each student when you hear similar things come out of their mouth - nicely done. Each student may have the same type of issue, but it's custom to them and should be responded to in that manner. Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

The Admissions Professional's Code of Conduct

Theodore, Ethical is the way! Tell me, how do you know if it is truly a benefit for the student? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Inbound Calls at Your Office

Laura , Great question! Let me ask you this in return: What kind of service are you providing the student in your office when you answer the phone during their time with you? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Is being a leader more important?

Brian, Interesting! Do you feel that being a leader is more important than a manager? Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Your Team Role

Dennis, Great awareness! It has been found that each role is situational, as well. Thank you for posting! Dr. Jean Norris

Dr. Jean Norris

Discussion Comment

Using Creativity for Call Backs

Rocco, Thank you for posting. Is this interesting fact something you give in addition to the reason you are calling? Dr. Jean Norris

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