Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Brenda, That is a great idea. Then you can discover when/if students are not responding to your call center and see what changes can be made then. Thank you for sharing! Dr. Jean Norris
All good questions to get specific information, Teri. How do you think you can change these questions to gather more information each time you ask the student a probing question? Dr. Jean Norris
Evan, This is such a great learning moment for you! What are some questions you can ask to make sure you gather all the necessary information prior to the appointment? Dr. Jean Norris
It sounds like you truly care about your students, Evan. You voicemail and attitude towards the student in your office, and customer service as a whole, is spot on. You are doing the student in your office, and the student on the phone both a great service by providing each with one-on-one attention. Great job! Dr. Jean Norris
Great point, Ricky. Modeling good behavior sets an example. Thank you for sharing. Dr. Jean Norris
Excellent awareness, Julie. It is so important for staff members to work together cohesively as it does impact your students. Dr. Jean Norris
Julie, That's a great way to provide customer service to your students. What about your students' communication style in relation to behavior? Dr. Jean Norris
It sounds like you really create value for your students, Yvette. Even so much that you get referrals! Taking the time to provide information and create value is key. Dr. Jean Norris
Danielle, Great plan! Thank you for sharing! Dr. Jean Norris
Great awareness, Lauren. Sometimes it takes looking at things from another perspective to find the solution to the problem. The person that is willing to shift their position and see things differently holds the power. Dr. Jean Norris

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