Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Heather, You are so correct. Do you find this connectivity in your institution? Dr. Jean Norris
Heather, Excellent point. Have you had an experience like the one you describe? Dr. Jean Norris
Portia, It sounds like you are providing great service to both the student in the office, and the student on the phone. What do you think the effect would be if you let the call go to voicemail? Dr. Jean Norris
Leaving a message you have information for them is a great way to get a call back. What kind of information do you usually have, Portia? Dr. Jean Norris
Portia, That is a tough obstacle, and it sounds like you treat it with care. What are some other ways to help the student with this obstacle? Dr. Jean Norris
Portia, Having a reason for a call is very important. What are other "tips" and scenarios you have for making calls? Dr. Jean Norris
Another great point, Portia. No matter what your day has been like, the student on the phone deserves the best side of you! Dr. Jean Norris
Portia, It sounds like you really understand how to communicate! What are some questions you ask to open the lines of communication? Dr. Jean Norris
Portia, Eye contact is so important, so I'm glad to hear you mention it. What are other ways you personally can communicate to, say, only three people? Dr. Jean Norris
Portia, Great! How do you feel your students respond to your upbeat an excited tone? Dr. Jean Norris

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