Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

Maria, Very good! Get them excited, and then deliver the excitement! Dr. Jean Norris
Richard, This your opportunity! What is one way you can improve your voicemail techniques? Dr. Jean Norris
Maria, This is a common obstacle. How can you build value over the phone? Dr. Jean Norris
Richard, That is a very common obstacle. What happens if this obstacle is simply one that cannot be overcome? Dr. Jean Norris
Richard, Great awareness. How does going off script effect your communication with the student? Dr. Jean Norris
Carla, Great awareness! Not everyone is in a great mood all the time. You have the pleasure, though, to help make their day! Dr. Jean Norris
Carla, Great awareness! How is your tone on the phone? Excited, enthusiastic? Dr. Jean Norris
Maria, Great! How do you feel this effects the person on the phone? Dr. Jean Norris
Carla, It sounds like you are providing great customer service to your students. How do you think the student in your office feels about you taking the call? Dr. Jean Norris
Richard, That sounds like great customer service to the student on the phone! What do you say to the student in your office? Dr. Jean Norris

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