Dr. Jean Norris

Dr. Jean Norris

Location: 55 e. jackson blvd., suite 950, chicago, il 60604

About me

27 year veteran of the education industry working in both proprietary and non-profit higher education.  I have served primarily in the roles of marketing and admissions administration as well as a faculty member and academic dean.  My passion is training and employee development by providing innovative content and delivery that reinforces compliance and meets the demands of today's student consumer.  Our admissions training program, EnrollMatch is the FIRST and ONLY admissions training program to receive a legal seal of approval for meeting all national and regional accrediting agency admissions related standards.  To learn more please visit www.enrollmatch.com

Interests

training, admissions best practices, compliance, guidance counseling, sales

Skills

developer of enrollmatch - the ethical enrollment process; author; speaker; trainer; personal coach

Activity

I think the communication skills, especially listening is a BIG piece of that. Thank you for the follow-up post, Heather! Dr. Jean Norris

The 'Feel, Felt, Found' technique is a great approach when discussing challenges such as schedule. I really like where you're going when you talk about brainstorming WITH the prospective student to allow them to find their own solutions; that's a very empowering approach. Ultimately we want to enroll students who are the right fit for our school and if they must have a part-time schedule then your school may not be the right place for them; however, it doesn't mean you shouldn't try to build value so that student can consider how full-time education might work for them. Keep up… >>>

Returning calls in a timely manner is so important so I'm happy to see that it is a priority for you. Thank you for your follow up! Dr. Jean Norris
This is great awareness Tracy. What can you do to remind yourself that listening is a choice and to stay focused with each and every person? Dr. Jean Norris
I think you're right Dean, having experience and utilizing your people skills can help when you make the choice to step into the manager role. Thank you for your contribution! Dr. Jean Norris
Ah, I didn't see this post until after I replied to your earlier post. Based on your observation about the possible adverse effect, what can you do to prevent a toxic environment? Dr. Jean Norris
So it sounds like you are describing a positive environment that motivates the team to want to succeed. How do you deal with challenges that may impact the environment? Dr. Jean Norris
Good point Richard. What are important elements to lead to success? Dr. Jean Norris
Thank you very much for your thoughts Augie. The mind is a very powerful 'tool' and as you noted, we can feed and train our mind to be positive and stay motivated. Stay positive! Dr. Jean Norris
Thank you for sharing your approach LeAnn, I'll be the prospective student sitting in the office appreciates the undivided attention. I'm curious, what does your voicemail message say and how quickly do you typically get back to the people who are leaving messages? Dr. Jean Norris

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