Joe Mehlmann

The basic principles of customer service haven't changed much over the years.  When I started as an admissions rep back in the late 80s, our interview presentation began with giving the prospect a short, simple, sincere compliment.  I would keep the SSSC acronym in mind.  The compliment could be on their professional appearance, an item of clothing/shoes, their punctuality, or even their handshake - as long as it is sincere and genuine.  If you think about the disposition of a prospect when they visit your campus - they may be anxious, have doubts and reduced self-esteem, etc.  A small, sincere compliment can… >>>

The school should communicate any teach-out arrangements with everyone involved.  If they have not, they are likely working out the details and, working out the details with their accrediting body and state regulatory/licensing body.  If they don't have an answer for you now, they should be able to at least tell you when they will know.

Eddie, Absolutely - building rapport with the student early on, and throughout their training is key to obtaining placement/employment information later. Uncooperative students often have one or more reasons for their lack of cooperation. A common misperception by graduates is that they do not want the school to "take credit" for their employment success (especially if they feel they obtained a job on their own). It may help to communicate to students that, in addition to the state requirement for data, the state reports we complete differentiate how the student obtained employment: i.e. on their own or with help from… >>>