Loren Kroh

Discussion Comment

What are some of your director's practices that have been particularly helpful to you Yordy? Proactive leadership helps shape a proactive culture.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

It's good to hear that you all speak with the students on a daily basis, Chanel, but how do you co-ordinate the information you receive? Is there system in place to share information with your colleagues?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

William, coordinating the message sent to prospective students should be normal/reasonable. It's important that team mates share the same play book and this is a good way to re-visit the message on a regular basis. Activities like this are an excellent way to ingrain practices and develop a positive culture.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Mary, how do you schedule instructors to meet with prospective students? Are all instructors expected to do this? Is there training for the instructors before they start meeting the students? Does admissions ever complain that an instructor said something to "blow the enrollment"?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

John, how much latitude do you have in adjusting schedules? Is this for clinical only?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Janice, what sort of issues have the students raised? Any surprises?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Patrick, what are alphas and deltas? Who sets the standards for these data points?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Sounds like your institution has a well developed approach to retention, Mary. Keep up the good work.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

It seems that each cohort of students have a distinct "personality", Gwendolyn, but hopefully the institution is getting better at doing the right things the right way.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Interesting twist on surveys, Lori. How often do students request contact with the President?