Loren Kroh

Discussion Comment

Expectations and Satisfaction

Interesting twist on surveys, Lori. How often do students request contact with the President?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Dale, sounds impressive. How do the students react to this practice? Is everyone on-board and participate?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Sounds like you have gotten some sage counseling, Mamadou. Retention requires every one to be proactive and engaged, with the needs of the students as a primary focus.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

What's your opinion about this increased tracking and push, Gwendolyn?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Great practice, Devin. Do you have any way of determining how effective this is? How do you know that the students are taking advantage of the open door policy?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Good practice, Butch. Who is responsible for coordinating and evaluating these efforts?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Juliana, are all the recordings reviewed or just a random sampling? Who provides feedback to the reps? Hopefully, this system is used to praise as well as coach.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Mike, many forum postings reference open door availability. In your experience, how often do students take advantage of this? When they do, is usually related to an eleventh hour crisis?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Brave to the Student Affairs staff and to you for making the contact. It sounds like your admissions people truly have a counselor component to their job. How is that working?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Amy, as a work in progress, have you identified the inputs you need and/or where to find them? Do you have a mentor that could provide guidance?