Loren Kroh

Discussion Comment

All that sounds good Robert, but what percentage of students ask to be seen? Has this practice improved retention and satisfaction?

Loren Kroh

Discussion Comment

School Commitment

Have you seen an improvement in retention and attendance since implementing this procedure, Jessica? How often do you refer students for support services?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Exit counseling might add something new to the discussion, Pamela. Is this done for every exiting student - even graduates? Who does it? What have you learned?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Robert, sounds like the standard procedure. What results have you seen from the practice?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Barney, who is responsible for developing the corrective action plans? Who monitors their impact? Has this been an effective practice or do you find the institution slips back into its old ways after awhile?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

The field of survey development is highly evolved, backed by a lot of study. Unfortunately, that doesn't mean that knowledge is used when surveys are prepared. Are you suggesting that the surveys should have more yes/no questions?

Loren Kroh

Discussion Comment

Intervention Strategies

Dallan, sounds like a great opportunity to showcase student work and get them fully engaged. Please share some examples of the projects.

Loren Kroh

Discussion Comment

Intervention Strategies

Sharron, do your students ever complain about having their grades posted publicly? Even though it's by student number, eventually people will figure out who is associated with the numbers.

Loren Kroh

Discussion Comment

School Commitment

Sharron, do you do the Gut Check emails for each course, each academic period? I would think that eventually you would be identifying the same suspects.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Dallan, how aggressive is admissions in promoting the classroom visitation? This can be a powerful tool if they use it.