Loren Kroh

Discussion Comment

Katie, sounds like your institution has a strong student centered culture. In your third point you mention that students are free to speak in your morning and evening meetings. What are these meetings? Who participates? What's their objective? Loren Kroh

Loren Kroh

Discussion Comment

Expectations and Satisfaction

What percentage of students provide a response to the open ended questions? Could you share some examples of improvements that have been made as a result of the surveys?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Nicholas, what is the response rate for this initial survey? Are all the questions open ended, requiring students to write a response versus simply ascribing a number? In my experience, it is difficult to get good data from simple "select on a 1 - 5 scale". It must be very difficult to get students who don't like to write to give you useful responses. Loren Kroh

Loren Kroh

Discussion Comment

School Commitment

Jacqueline, how can you loudly announce a student's entrance in a funny way that isn't embarrassing to the student?

Loren Kroh

Discussion Comment

School Commitment

The break in the academic schedule -ending one academic period and starting the next - is a natural time for students to re-assess their enrollment. It's also an easy time to slip away. It's also a time that students may be confused about their new schedule. Following up on the first day is very important.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Student newsletters can very time consuming and require a dedicated champion to keep them relevant. Do you know if the students miss receiving them?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Katie, how often are prospective students identified as having potential misaligned expectations? This sounds like a very good tool for the Admissions department.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Dian, this sounds like a solid way to keep everyone focused on important aspects of the institution's culture. Who is responsible developing and delivering these programs? Is there input from staff and faculty in selecting the topics?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Dee, it's good to see that your organization has a well documented policy that everyone can understand - and use. Students also appreciate knowing what the rules are and that they will be consistently administered.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Robert, what do you mean "should the student allow"? Is there a way for students to decide if they want the instructor to see their survey? If they allow, are they still anonymous?