Loren Kroh

Discussion Comment

What sort of issues are being reported through this system? Is it computer based or paper/pencil? How do you assure that all instructors are using the system in a consistent manner?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Are you saying that you have a universal syllabus for each course that is used by every instructor who teaches that course? Is there a common exam used by everyone? I have always believed that this practice makes a lot of sense, but always got a lot of resistance from the faculty.

Loren Kroh

Discussion Comment

School Commitment

This sounds like a great model, Dan. How is it working? Are the teams able to identify problems early enough to help solve them before they lead to a drop out? It sounds like the admissions personnel stay involved, 'revisiting each student on a quarterly basis'. Is this correct? Is persistence a part of their performance review?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Aggregating the results would seem to be another issue. How can you make adjustments unique to your campus when you are looking at combined results? Do all campuses teach from the same course syllabus? How much leeway do instructors have to modify the course content?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

How do you define nurturing characteristics and how are they developed? Nurturing isn't a word you find in many job descriptions.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

This is a really good practice. Some students question that they have really learned anything. This practice routinely reminds them of the skills they are developing.

Loren Kroh

Discussion Comment

School Commitment

These are great displays of support for the students. Is the Student Services department proactive in reminding students of these services? They lose some of their value if the students don't use them. Field trips are a great learning tool, but they do take extra effort and resources. One way to spread the impact would be to develop a school wide, or at least, departmental policy.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

Even though the surveys are done anonymously, reporting back to the section that you heard what they said, appreciated the thoughtful input and that you are implementing some changes can validate the process and make them feel involved with their school.

Loren Kroh

Discussion Comment

Expectations and Satisfaction

I wonder why it takes so long to get the results of the survey. One value of the surveys is to give students feedback about their input. Since it takes so long to implement any changes, they don't get the value of their suggestions or thoughts. Is there any way to let them know that their input was useful and resulted in positive changes?

Loren Kroh

Discussion Comment

Expectations and Satisfaction

What happens if you learn you didn't fill their expectations? Has this happened to you?