Susan Backofen

Aimee-- Excellent point. Reviewing all the information, navigation, etc. will help to reinforce what they need to know and also eliminates the fear. The personal attention you describe is wonderful. Susan

Tim-- The privacy/legal issues allow for appropriate sharing of information if there is a 'need to know'. That's a fine line, I understand. However, some information that is collected in Admissions would be completely appropriate to pass along to faculty who are working with students to achieve academic goals. That said, your method of listening and offering suggestions and support is always an excellent and effective approach. At the end of the day, that is what people need and want. Susan

Caridad-- Direct communication with the effective parties is always the best...in class, at work, personally. This is a skill we should encourage our students to also acquire. Susan

Kim-- That is very common...to let class out early on the first day. It happens nearly everywhere. As noted in this discussion, however, it also sets an expectation and I have heard students complain (and also stop attending the first day of sessions) because they don't really accomplish anything -- or at least that's how they feel. Susan

Kim-- I like what you've explained here...and it does break up the orientation some. The upside of attending orientation would be to introduce yourself prior so they aren't thinking about that before the first day. Finding out what their faculty will be like is a key source of stress. Susan

Kim-- Excellent! Several other institutions have indicated they have new students write these types of things out...and also indicate their biggest fears about school. They keep them and return them when they are ready to graduate. Susan

Baron-- This is really excellent to use your alumni. It is a huge benefits to your new students and also keeps your alumni engaged...and likely to continue to make referrals. Do you have a specific program for working with them? Susan

Baron-- Sharing personal experiences is always a good idea and it adds a great deal of 'personal touch'. The tips are also a good idea. Have you considered having recent alumni or 'soon-to-graduate' students come in and share as well? Sometimes it is highly effective to have students speak with students...they relate. If you can't get students/alumni in person, taping them and showing the video could also work. Obviously, live is best. Susan

Roksana-- Sounds like you do a great job of introducing your new students to all their support systems. An ambassador program can be very successful in retention efforts. I think it is helpful for new students to see they can complete their degree and they are not the only ones who are struggling. Susan

Stuart-- This is excellent and I think many just try and 'ignore' the brutal facts that completing their education will be a trial at times. That's great that you help to problem-solve that before it begins. Susan