Traci Lee

Traci Lee

About me

I currently serve as the Vice President of Business Solutions for Bridgepoint Education. In my present role, I provide guidance to the company's ground based and online colleges to optimize their operations while staying within regulatory guidelines.

I have over 22 years of experience in the education industry. My experience encompasses virtually all aspects of the education business, including admissions, financial aid, academics, career services, and management of multi-campus operations. I’ve held senior level management positions at Career Education Corporation, MedVance Institute and the University of Phoenix (Apollo Group) as well as providing consulting services to a multitude of colleges and universities during my tenure with Campus Management Corporation.

My focus has been on campus start ups, regulatory compliance, process improvement, and operational oversight of multiple campus colleges, including international campuses. I recognize the challenges of working in a highly regulated environment that has grown more complex as companies have expanded operations, either organically or through acquisition, to include multiple regulatory bodies and governing oversight entities.

I hold a B.S. degree in Business from Arizona State University and an M.A. degree in Organizational Management from the University of Phoenix. I have completed the Apollo Group's Executive Development Program and the Career College Association's (now APSCU) Leadership Institute.

Activity

Discussion Comment
It's great that your institution has created the Permissable Language document as a reference to guide employees on how to handle certain communications.
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John - I think surveys are a great way to get feedback from students. I'm glad to hear your commitment for resolution. I have seen some schools diligently adminster the survey but not take action on the feedback which can lead to further frustration.
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Russell - I am glad to hear that you regularly reference the catalog! I find that many overlook this valuable source of information that contains a wealth of information.
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Agreed! Never hesitate to ask the question to get the clarifcation needed to understand the organization's policies!
This is a good example of separation of duties in addition to addressing the need for consumer disclosures. A good cross-check for a key area of regulatory scrutiny!
It's great to see posts from thos that truly have the passion and believe in the value and purpose of quality education. Thanks for sharing!
Tammy - agreed! I just responded similarly to another post. Finding what works to motivate individual employees may be a challenge but pays off in the long run.
Gina - I agree. The way to handle it is to focus on the People side of management - finding out what motivates individuals.
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Jimmie - great point! Sometimes students get frustrated because they do not understand what steps they need to take to convey their concerns. Having a clear process communicated should reduce complaints and ensure that those that are presented are done so with the proper protocols to be seen and reviewed by the proper authorities.
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Todd - I think you have a good approach one handling these situations.

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