Traci Lee

Traci Lee

About me

I currently serve as the Vice President of Business Solutions for Bridgepoint Education. In my present role, I provide guidance to the company's ground based and online colleges to optimize their operations while staying within regulatory guidelines.

I have over 22 years of experience in the education industry. My experience encompasses virtually all aspects of the education business, including admissions, financial aid, academics, career services, and management of multi-campus operations. I’ve held senior level management positions at Career Education Corporation, MedVance Institute and the University of Phoenix (Apollo Group) as well as providing consulting services to a multitude of colleges and universities during my tenure with Campus Management Corporation.

My focus has been on campus start ups, regulatory compliance, process improvement, and operational oversight of multiple campus colleges, including international campuses. I recognize the challenges of working in a highly regulated environment that has grown more complex as companies have expanded operations, either organically or through acquisition, to include multiple regulatory bodies and governing oversight entities.

I hold a B.S. degree in Business from Arizona State University and an M.A. degree in Organizational Management from the University of Phoenix. I have completed the Apollo Group's Executive Development Program and the Career College Association's (now APSCU) Leadership Institute.

Activity

Discussion Comment
Excellent advice, Brian!
Discussion Comment
In your opinion, what impact will the removal of the twelve safe harbors have on an institution?
Discussion Comment
The state must have a process to review and appropriately act on complaints concerning the institution. What process has your institution put in place to resolve student complaints?
Discussion Comment
Gina - great suggestion to tie certain communications to your new hire process. Thanks for sharing!
Kevin - it is frustrating to be prohibited from such basic practices but, as you note, our highly regulated industry has requirements beyond such standard business practices. I agree that students should be the best spokespeople and I hope we all can succeed in finding the way to motivate our students within the guidelines.
Alfred - I think your process sounds good. Repetition is useful to reinforce understanding and awareness of such information.
Discussion Comment
Barbara - I completely agree. I make reading the catalog a requirement for new employees in my department, even though they have no direct student contact. It definitely provides information that is beneficial to virtually every department in a school. I also have done "catalog quizzes" during department meetings to help provide a "refresher" of info or to remind people what a great source of information it is as a reference.
Discussion Comment
Rebecca - great summary of what we are all facing today.
Agreed!
Rob - It's great to hear about some benefits of the elimination of the safe harbors. I hope all schools get to see things such as the reduced division between departments.

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