Traci Lee

Traci Lee

About me

I currently serve as the Vice President of Business Solutions for Bridgepoint Education. In my present role, I provide guidance to the company's ground based and online colleges to optimize their operations while staying within regulatory guidelines.

I have over 22 years of experience in the education industry. My experience encompasses virtually all aspects of the education business, including admissions, financial aid, academics, career services, and management of multi-campus operations. I’ve held senior level management positions at Career Education Corporation, MedVance Institute and the University of Phoenix (Apollo Group) as well as providing consulting services to a multitude of colleges and universities during my tenure with Campus Management Corporation.

My focus has been on campus start ups, regulatory compliance, process improvement, and operational oversight of multiple campus colleges, including international campuses. I recognize the challenges of working in a highly regulated environment that has grown more complex as companies have expanded operations, either organically or through acquisition, to include multiple regulatory bodies and governing oversight entities.

I hold a B.S. degree in Business from Arizona State University and an M.A. degree in Organizational Management from the University of Phoenix. I have completed the Apollo Group's Executive Development Program and the Career College Association's (now APSCU) Leadership Institute.

Activity

Great information, Shirley. It's important to note the option for students to provide authorization to override their membership in the do-not-call registry. Thanks for outlining these details.
Discussion Comment
How does your school train/manage employees on the "best practices" you mentioned in your posts?
Do you also have something in place to mark those that are on the national do-not-call list in addition to those who specifically ask that you take them off yor call list?
Kristen - it sounds like a good process not only to comply with regulations but also to reinforce the student's intent and commitment to attend your school.
Discussion Comment
Agreed, Scott. We are all certainly feeling that right now with the various regulations in the works.
How does your institution track which students they are allowed (or not allowed) to call based on the Do-Not-Call regulations?
This is a new regulation, effective July 1, 2011 which will require such disclosures on the school's website and in promotional materials. Therefore, depending on how your institution utilizes promotional materials, it may be in something sent to generate interest as well as in materials provided when a prospective student visits the school and/or requests additional information.
What methods of seeking student referrals from other students are appropriate, given the new restrictions?
Discussion Comment
If a student asks you how your institution compares to another competitive institution, what is a good way to respond to the question?
Discussion Comment
Vanessa - Training is certainly important as you noted. Holding staff accountable for day-to-day activities is an ideal way to ensure ongoing compliance.

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