Customer Service in the Classroom | Origin: ED209
This is a general discussion forum for the following learning topic:
Students as Customers --> Customer Service in the Classroom
Post what you've learned about this topic and how you intend to apply it. Feel free to post questions and comments too.
There are different learning theories that describe adult learners and understanding each one is important for developing an optimal classroom learning environment. Being able to identify the types of learners you have in your classroom can help you identify ways to support their learning styles. It is important to develop lessons that cater to different types of learners.
The more we engage learners the more they will be able to understand the material delivered. So is important to assess our learners to be able to find specific tasks to utilize for students. If we can motivate them enough students will surpass the learning curve.
Using a varied approach to deliver content is most effective for the adult learner. It also uses the recommendations of multiple theories of adult learning...transformative (journals), andragogy, etc.
Self directed learners works well in a more define and construct methodology
Adult learners are often self motivated
Adult learners like a structured learning style and tend to be more cofident, and indepent with their learning.
Adult learners appreciate experiential learning. They also look for structure and planned out classes/courses centering on the main concepts of the course.
With the adult learner the class/lab must be organized and ready to go when they walk in. I oppose to have the students prepare the class/ lab in order to complete their assignments. A well structured course with a calendar/agend with help a learner better time manage and improve scores in the classroom.
The learning guidlines for the adult students vary, so having an understanding of all of the possible outlines makes for essentially "tailoring" an education for each specific student.
try different types of learning techniques for those who might not be self motivators
Hi all
It is true that most adult learner tend to be independent, confident, and demonstrate a desire to learn because of their age and experience. I found that many of my adult learners will initiate learning, with or without assistance from others. These learners are usually highly motivated, and task oriented.
Smiling, Relaxing body posture, Varying gestures I can agree have a hugh impact on the student ability to feel comfortable and be completely honest with their needs
Many adult learners are self-directed.
students are learners involve in learning
The self directed learning for the students and enjoying it, remain targeted along with the interactional style of the instructors is very important.
many adult learners thrive by learning indepedently while others may need more hands on learning
Before teaching an adult learner a needs assessment must be done and students should be able to diagnosis their needs. Using Their knowledge, prior knowledge and critical reflection the students can be actively involved in their learning.
Life experiences in an adult can be beneficial. They are more self-motivated and would like more structure and want clear expectations in the classroom.
Learning style preferences should be taken into account when developing lessons and review. However, lessons should also promote their potential encounters in the workplace. Using a combination of structured lectures, outlined lesson plans/schedules, and discussions that pull from the unique student backgrounds will enhance student learning and retention.
Response time from instructors can motivate both high and low performers in their learning and completion of assignments. Learning is a group effort so using terms such as "we" or "our" makes the learning a community activity so students feel less isolated in their experience. Letting students know it is okay to be wrong promotes motivation to try.
