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dealing with challenging students

Dealing with the challenging students has been always rewarding for me because I feel very satisfied once my challenging student start focusing on his academic goals like my regular students. My way to deal with challenging is as below:
1. Talk to them separately outside the class room
2. Try my level best to address their concern
3. If their excuse is legitimate then give them another chance
4. First of all I highlight their positive aspects or strengths and then address their negative behavior.
5. I belief that instructor's role should always be encouraging not humiliating.

I especially relate to your #4 and call it the "sand sandwich". Tell the students what you like about their work/ performance/ behaviour, then tell them where they are falling short, then reinforce the belief that they can rise to your standard and that you are glad they are in class.

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